Help Centre
Frequently Asked Questions
Everything hoopers ask us most — shipping windows, fit advice, returns and payments.
Orders & Shipping
Where is my order?⌄
Use the Track My Order page with your order number and billing email. Tracking becomes available after fulfilment creates a shipment.
How long does processing take?⌄
Processing and delivery times are editable placeholders. Confirm your final shipping policy before launch.
Do you ship internationally?⌄
Worldwide delivery can be enabled through WooCommerce shipping zones. Duties and taxes depend on the destination.
What is your return policy?⌄
Use the editable Returns page to publish the final window and product-condition requirements.
Sizing & Fit
Do your sneakers run true to size?⌄
Use the product size selector and editable size guide. Fit notes can be added to every WooCommerce product.
How do jerseys fit?⌄
The sample products include youth and adult size variations. Replace the placeholder guidance with your final policy.
Where can I find measurements?⌄
Open the Size Guide page or use the product-page size guide control.
Returns & Exchanges
What’s your return window?⌄
Publish the final return window on the editable Returns page.
How long do refunds take?⌄
Refund timing depends on your payment gateway and store policy.
Can I return a final-sale item?⌄
Set final-sale eligibility in your published returns terms.
Products & Payments
Are your products authentic?⌄
Use this section to publish your product sourcing and quality assurance standard.
What payment methods do you accept?⌄
WooCommerce displays methods enabled by your configured payment gateways.
Do you offer team or bulk orders?⌄
Contact support to discuss team quantities and availability.
How does the bundle discount work?⌄
Configure discount features in the theme options or your WooCommerce discount plugin.